No return or exchange accepted on our items. However, if there's any problem beyond our control, please feel free to contact us for resolution. Thank you for your purchase. Your payment options are BPI Bank Deposit, BDO Bank Deposit, GCash, and SMART Money. All details of these accounts will be in your Invoice. Upon receipt of payment, your items will be shipped no later than the following business day; via JRS Express Next Day Delivery Service. Thank you again. We look forward to bringing more balikbayanbargains home to you. Take care. Ben & Marie.