Do you offer combined shipping?
Yes we do offer combined shipping within a 3-day period only. Counting Day 1 for the 1st item you won and so on. Please bid accordingly... 3-days is NOT 3 weeks. We deal with so many transactions everyday and extended combined shipping creates confusion. So please respect our policy and we have reasons why we do this.
How much is the shipping cost?
|Provincial (outside of Metro Manila)
FOR OTHER ITEMS like BAGS, SHOES etc. cost may vary so please check our posting description with the heading SHIPPING (not the POSTAGE tab) for the cost of shipping a specific item.
*Air21/CBL Courier serviceable areas only. Shipping cost may be higher for locations not covered by Air21 and it is the Sellers discretion to decide which courier to use for areas not covered.
Shipping cost may vary depending on the total weight and dimension of the items being purchased. Please contact us should you need a shipping quote for the items you would like to purchase.
Please note our shipping cost including costs for packaging materials - bubblewraps, tapes, papers etc. We do not get these items for free.
IF YOU DO NOT FEEL COMFORTABLE WITH OUR SHIPPING COST, WE DISCOURAGE YOU NOT TO BID OR BUY.
How can I pay you?
We accept payments through:
| BPI (not BPI Family)
| Gcash (transaction fee applies)
Please wait for the INVOICE and PAYMENT OPTIONS which will be sent directly to your registered email address (NOT ON EBAY'S MESSAGE SECTION). Please check your registered email address like yahoo, hotmail, gmail (or whatever email you used) for this invoice. Invoices are manually sent by us so please be patient. We will send this within 12-24hrs after your purchase. We can't be online 24/7 so please understand. eBay sets it up this way that it is sent directly to your email address.
If you haven't received an invoice, kindly send us an email. Also please check your spam folder because in some instance it can happen.
If I buy more items from you can you give me a discount? Can I have Free Shipping?
Our posted price is our selling price. Though occasionally we might offer some promotions. We do not offer free shipping unless the posted item is "free shipping" however we will gladly combine shipping for multiple items purchased.
Can I get the items right away? Can we just meet-up or can I pick-up the item/s from your house?
Sorry we cannot do meet-up or allow for pick-up. Items are normally shipped the next working day AFTER your payment has been confirmed. We do not ship packages on weekends and holidays.
Do you offer returns / exchange / refund?
Due to the nature of the items we are selling, we cannot offer returns / exchange / refund UNLESS we mistakenly shipped the wrong item.
What is the tracking number of my package?
Tracking number will be sent to your email in the evening of the day your package is shipped. Kindly check your email for this. Please do not text us asking for the tracking number... AGAIN, WE WILL SEND IT TO YOU THROUGH EBAY'S MESSAGES.
How can I track the status of the package?
Kindly call Air21 directly at (02) 854-2100 OR CBL Courier at (02) 844-7583. We will email you which courier was used to ship your package. It is best that the buyer coordinate with the courier directly since we do not have control over the deliveries.
Do you have a store? Can I have the address so I can check your items?
We only have our eBay store. We do not have a "physical" store.
Visit Our eBay Store: Shoppers Hub in Manila
Are the items authentic?
All our items are guaranteed authentic and came straight from the US. We do not sell fake/imitations/knock-off items.
Do you offer international shipping?
For some items we may be able to do so. Please contact us about the item you would like to purchase and please give us your location so we can give you a shipping quote.
For more inquiries, please send us an email through Ask a Question link which can be found in each posting. Thank you for taking the time to read this.
Please visit also our pages on How to Buy and Store Policies and Buying Guideline for your reference. Thank you and enjoy shopping !
NO HAGGLING ! Meaning... please don't ask for a "last price" we will not entertain those kind of questions.
NO FREE SHIPPING ! Our items are priced lower than its the market value already so even if you add the shipping cost it will still come out cheaper than retail value.
NO DISCOUNTS ! ...unless the item has been marked down.